![]() ![]() ![]() Live customer support and online “how-to” video What happens if I want to use the kit and it is expired? You will need to order a new kit. What are the key features of the ePatch Extended Wear Holter? Single-channelĮxtra patch provided in the event a patch replacement is needed If a patient has worn the patch, has removed and will not put it back on, encourage your patient to return the kit so a report can be created on the data captured. What happens if I enroll a patient and the patient decides not to wear the ePatch Extended Wear Holter? If you have enrolled a patient and the patient hasn’t worn it, contact BioTel Heart at 1-87 to cancel enrollment. Patients can order additional supplies through customer support as well. If I don’t use my ePatch Direct kit, can I use the ePatch Extended Wear Holter sensor and patch provided for any other service? No, this is not transferrable.ĮPatch is proprietary to BioTel Heart What happens if my patient has a question on service? We have customer support available for patient support and questions: Mon-Fri 8am - 8:30pm EST Sat-Sun 8am - 4:30pm EST Can I customize the shipment of ePatch Direct to go directly to a patient? It is recommended that patients are enrolled and hooked-up in the office. How do I reorder a new ePatch Direct kit? Visit and order more kits. How do my patients return the ePatch Extended Wear Holter sensor? There is a pre-paid USPS envelope included with for patients to return the sensor.Ĭan I reuse the same ePatch Direct kit on a new patient? No, the ePatch Direct kit is designed to be a single use per patient. How long will it take my ePatch Direct kit(s) to arrive? Most orders are shipped within 24 hours of payment via UPS 2-day shipping. I pre-ordered ePatch Direct kit(s), when will my kit arrive? Pre-ordered kits will begin to ship in December 2020 via UPS 2-day shipping. ![]() What forms of payment are supported to purchase ePatch Direct? Credit card payment is currently the only form of payment accepted. How much does ePatch Direct cost? A single kit costs $225. Once the expiration date has expired, the kit is no longer viable and a new one will need to be ordered. How long can I keep ePatch Direct on my shelf? The battery life lasts approximately 1 year. – Pre-Paid Return Mailer for Patient Kit Return – BioTel Heart® ePatch™ Extended Wear Holter sensor What is included with ePatch™ Direct? ePatch Direct brings together an Extended Wear Holter device and patient monitoring service that includes clinical analysis with a patient report in one convenient kit: ![]()
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